Also known as
- Tasmanian Networks Pty Ltd
Business Summary
Tasmania's electricity network provider
About Us
Tasmanian Networks Pty Ltd (TasNetworks) delivers electricity and telecommunications network services to customers in Tasmania. TasNetworks is owned by the State of Tasmania and is a commercial business with assets of over $3 billion.
Our vision: To be trusted by our customers to deliver today and create a better tomorrow.
Our purpose: We safely deliver electricity and telecommunications network services, creating value for our customers, our owners and our community.
What We Do
TasNetworks owns and maintains the electricity transmission and distribution network in Tasmania.
We deliver a safe, cost-effective and reliable electricity supply to more than 280,000 residential, commercial and industrial customers. Our responsibilities include:
- Keeping our people and our customer’s safe
- Maintaining and replacing network infrastructure to ensure a reliable service for our customers
- Connecting new customers to the network
- Investing in the network to support capacity growth
- Connecting small-and large-scale generation to the network
- Operating the network on a day-to-day basis, including all fault restoration
- Maintaining the public lighting system
- Recording and providing meter data to retailers
FAQs
How do I contact TasNetworks?
You can write to us at Tasmanian Networks Pty Ltd, PO Box 606, Moonah Tasmania 7009
You can also contact us on any of the following state-wide numbers:
Electrical faults and emergencies: 13 2004
Switchboard: 1300 12 7777
All other enquiries: 1300 13 7008.
Who do I talk to about my power bill?
TasNetworks is not responsible for your power bill or your electricity account. Any questions that relate to your bill, electricity consumption or concessions need to be directed to your electricity retailer.
Why has my power gone out?
Although we're committed to providing reliable power to customers, 24 hours a day, unexpected events can cause the power to go out. They include:
• Storms or high winds causing power lines to clash
• Trees or foliage touching or falling onto power lines
• Lightning striking power lines
• Electrical faults
• Bushfires
• Car accidents, such as a car hitting a power pole
Whatever its cause, when an outage occurs, we work to restore power as safely and as quickly as possible.
Why do I have to call you when the power goes out? Can’t you tell that my power is out?
Our technology helps us identify when large numbers of customers are without power, but it doesn't tell us where individual outages occur. Our technology also doesn’t tell us why the power is out. Your call to us on 132 004 can provide us with more detailed information about the outage.
In some cases, our crews may need to patrol a long section of power lines to identify the cause. The information you provide helps us narrow the patrol area and can assist in restoring power sooner.
When will my power be restored?
When an outage occurs, our crews don't know how long a job will take to repair until they get on site and assess the damage. This is the case when there is widespread damage from a severe storm.
It's difficult to accurately predict when a particular customer's power will be restored - especially in the early phases of restoration, when the extent of damage is being assessed.
Why does my power sometimes go on and off momentarily?
Most distribution power lines are protected by special devices called breakers and reclosers and they work in a similar way to household circuit breakers. They'll cut off power when they detect an ongoing fault (such a fallen power line).
These devices also detect momentary faults – for example – when foliage falls on a power line, the device will detect this and turn off the power supply.
How do I get a CablePI?
To request a new or replacement device, complete a CablePI request form at www.tasnetworks.com.au or phone 132 004.
What do I do if the alarm goes off on my CablePI?
Contact TasNetworks immediately on 13 2004. Tell the operator that you have a CablePI. Report the alarm and then follow the advice and instructions provided.
How do I report a faulty streetlight in my area?
TasNetworks operates and maintains the street lighting system throughout Tasmania on behalf of councils and other government road authorities. If you notice a faulty streetlight, please report it to us by calling our faults line on 13 2004. If you can, take note of the 6-digit number on the pole to help identify it. Once we have been advised of a defective streetlight in your street, we will aim to repair it within seven business days of notification of the fault.
Does TasNetworks have a customer charter?
TasNetworks’ aim is to ensure you receive the highest level of customer service and a safe and reliable supply of electricity. Our customer service standards, details of our commitment to you and our guarantees and penalties should we fail to deliver, are set out in the TasNetworks Customer Charter, which is available at www.tasnetworks.com.au/customer-charter.
Am I responsible for private power poles on my property?
It is your responsibility to organise regular inspections and fix any defects of any power poles or power lines on your property. This is to ensure a reliable power supply, reduce the risk of electrocution or bushfires and keep your power lines safe.
Find out more about vegetation and safe growing near power lines and private power poles and power lines at www.tasnetworks.com.au.
Who do I contact to organise a connection or disconnection?
TasNetworks ’crews connect and disconnect power to customers’ properties. However, as this work is done at the request of the electricity retailer, any questions you have about connecting and disconnecting electricity to your property need to be directed to your electricity retailer.
At A Glance
Brand new connections to the electricity network
Electrical network faults, outages and emergencies
Electrical network safety information
Streetlights
Vegetation management
